Shipping & delivery

Shipping and delivery

Shipping & Delivery Thank you for shopping Trellamar. ✨ Each order is carefully prepared, inspected, and packaged before making its way to you.

Processing Times Please note that processing time and shipping time are separate. Many of our 3D-printed purses require production time before they are ready to ship. Processing times may vary depending on the item, order volume, and availability. Please review the estimated processing time listed on the product page before placing your order. Jewelry and other ready-to-ship items may have shorter processing times.

Shipping Once your order has completed processing and is ready to ship, you will receive a shipping confirmation with tracking information. Estimated carrier delivery times begin after your order has shipped and do not include our processing or production time. Carrier delays, severe weather, holidays, and other circumstances outside of Trellamar’s control may affect delivery times.

Tracking Your Order Once tracking information has been provided, please allow time for the carrier to scan and update your package. If your tracking shows your package as delivered but you have not received it, please check around your delivery area, with members of your household, and with the shipping carrier.

Shipping Information Please carefully review your name, shipping address, apartment/unit number, and other delivery information before completing your purchase. Trellamar is not responsible for delays or packages delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or has shipped.

Lost, Stolen or Damaged Packages Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. If your package appears to be lost or damaged during transit, please contact us so we can help you determine the appropriate next steps. For items that arrive damaged, please contact us promptly and include clear photos of the item and packaging.

Multiple Items Orders containing multiple products may occasionally ship separately depending on product availability and production times. If this happens, you may receive more than one tracking number.

Questions About Your Order? We want your Trellamar experience to feel just as special as the piece you ordered. If you have questions regarding your shipment or delivery, please contact us with your name and order number so we can assist you. Thank you for choosing Trellamar. 👜✨ TRELLAMAR Carry Different.